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If a replacement is still within your time frame and it is before 2pm then we will ship a replacement immediately. If this is unfortunately the case for you then please send a picture of the damaged balloon immediately to us at We will contact you back on the number provided on the order or via email if no number is provided to ask what you would like to do. We have fewer than 1 in 200 that arrive with an issue.

What happens if my balloon arrives damaged? However, we recommend that you make sure you, or the intended recipient, are available on the day of your delivery to ensure the balloon arrives in the best possible condition. If this doesn’t suit you there are options on the email/text to amend your delivery time or you can use the card that will be left at the address to contact the courier office to collect it yourself or arrange re-delivery. You will receive email/text updates of a 1 hour delivery slot on the morning of the delivery date chosen.

We primarily use UK Mail as our courier of choice. What if the person is not in to sign for the delivery? We offer a Saturday delivery option as well as a pre-1pm delivery option, both of which carry an additional charge of £7.99. These are collected in the early evening by our courier partners and immediately start their journey to you or your intended recipient.įree delivery is included with all inflated balloons and you choose your delivery date as part of the checkout process. We make and ship your inflated balloons the day before your desired delivery date. Alterations to text length can be added under the ‘special instructions’ section during the checkout process. In some cases we can increase this character count although this will have an impact on the text size. The majority of our balloon styles can be personalised with your own text, up to 40 characters. There is a small additional charge for delivery before 1pm and Saturday delivery as the courier costs are higher.Īll of our gift balloons will be inflated with helium, tied with ribbons and attached to a weight, which varies according to the style of balloon you are choosing.

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If your event is at 9am or earlier on a certain day, then please allow 2 extra days as delivery issues cannot be rectified by 9am the day after a due date.įor more information, please view our full delivery policy here.ĭuring the checkout process you will be asked to select a delivery date. Please allow one additional working day for delivery. With an average float time of 2 - 3 weeks, we would recommend requesting delivery for 1 or 2 days before it's required to cater for any courier delays. You will be asked for a desired delivery date so that we can deliver your balloon in perfect condition. Orders placed before 2pm can be sent for next day delivery if the delivery date is available at the checkout (excluding Saturdays, Sundays and Mondays - orders for these days will need to be placed before 2pm on Friday). You can order at any time in advance of needing your balloon, and choose a delivery date at the checkout. Highlands, Islands & Non-Mainland UK Delivery Delivery Option If your delivery is more than one working day (Monday to Friday) late, we may provide a refund depending on the circumstances. If your delivery arrives one working day (Monday to Friday) later than the requested delivery date, we will not provide a refund, except where you have chosen a timed premium service, in which case we will refund the associated cost for this service. However, there are occasions where our couriers experience issues which means your delivery is delayed. Please Note: All orders are dispatched in enough time so that they should arrive on your chosen delivery date. Deliveries may be affected by adverse weather conditions and other factors outside of our control. While we endeavour to honour your Chosen Delivery Day, we are at the mercy of our couriers. Weekend Delivery (Order By 2pm on Friday) Mainland UK Delivery Rates Delivery Option

We recommend that you choose a delivery date 1 or 2 days ahead of your required date. We cannot be held responsible if your balloon doesn't arrive on time, our courier partners may experience delays that are outside of our control. Please read our delivery policy carefully to ensure your balloon will arrive on the required date.